Private Terms

PRIVACY POLICY-TERMS & CONDITIONS
All the information collected by Rome Limousines is to be considered highly confidential and will never be divulgated or shared with third parties.

PRIVACY:
For your tranquility and peace of mind please note that we do not retain your Credit Card information after the services you have requested. If you would like to book a new future service we will need your information once again. This privacy policy rules how RomeLimousines uses and protects the information given when you use our website.
We are committed in ensuring that your privacy is protected.
You are assured that it’s use is in accordance with this privacy statement.

CONFIRMATION:
You can book the service just sending us this reservation form with all service details: name, date, passengers number, pickup time, pickup location, flight number, drop off location, pieces of luggage, etc. For a secure reservation our company will request you to send us your credit card info details, type, numbers, expire date and holder name; In case you use Visa or Mastercard we need also the last 3 digits written on the other side of the card. Credit card info is necessary ONLY to secure reservations and no charges will be made.
You can check our prices directly into the pages of our website on by simply clicking on the RATES button on the left hand menu. If you have doubts or a request that is not on the RATES page send us an e-mail and we will answer soon. You are not confirmed until you receive our e-mail confirmation.
For your benefit print out a copy of our e-mail confirmation and bring it with you.
By submitting the reservation form you agree to our Terms and Conditions and authorize Rome Limousines or his partner Colosseum Travel Limousine Service to charge your credit card :
(a) in case of cancellation of any service within the terms of cancellation prior to the hours/days of the booked service as stated in our cancellation policy
(b) in case of NO SHOW
(c) if this is your chosen payment method.
No service guaranteed without credit card info.

PRIVATE AIRPORT TRANSFER:
When you use our private airport transfer, you will be meet in the airport one of our expert drivers immediately outside soon after the exit of the claiming area with your name visibly posted on a large placard. On the city you will meet the driver in front at the Hotel concierge’s desk or at the your apartment’s exit. If for any reason you DO NOT meet our driver at the scheduled pick up location PLEASE DO NOT LEAVE THIS AREA until you’ve met him. Please also take note of our telephone numbers: at Toll free at 800.984.757 or our office at +39310.51.310 or Emergency +39342.125.0889- +39347.0394.094- +39348.6537.001. Your flight will be monitored by our office in order to find our driver waiting for you at your arrival. Any surcharge will be apply in case of deleted flight. Please contact us ASAP by phone or e-mail if for any reason you are not arriving on the flight you booked or you are arriving on a different flight. Leaving your pick up location without advising by calling our office numbers to help locate your driver will be considered a NO SHOW and will be charged.

PRIVATE DOCK TRANSFER:

When you use our private dock transfer, you will be meet at your ship exit by one of our expert drivers immediately outside the ship exit with your name visibly posted on a large placard. On the city you will meet the driver in front at the Hotel concierge’s desk or at the your apartment’s exit. If for any reason you DO NOT meet our driver at the scheduled pick up location PLEASE DO NOT LEAVE THIS AREA until you’ve met him. Please also take note of our telephone numbers:Toll free from any phone at Toll free at 800.984.757 or our office at +39310.51.310 or Emergency +39342.125.0889- +39347.0394.094- +39348.6537.001.
Leaving your pick up location without advising by calling our office numbers to help locate your driver will be considered a NO SHOW and will be charged

PRIVATE TOURS AND EXCURSIONS:
When you use our private tours and excursion, you will be meet at the scheduled pick up location by our drivers. If for any reason you DO NOT meet our driver PLEASE DO NOT LEAVE THE AREA until you’ve met him. Please also take note of our telephone numbers Toll free from any phone at Toll free at 800.984.757 or our office at +39310.51.310 or Emergency +39342.125.0889- +39347.0394.094- +39348.6537.001.
Leaving your pick up location without advising by calling our office numbers to help locate your driver will be considered a NO SHOW and will be charged.
All our private tours and excursions may be customized to best suit individual requests and special interests.

PRIVATE SHORE EXCURSION:
When you use our private shore excursion, you will be meet at your ship exit by one of our drivers immediately outside the ship exit with your name visibly posted on a large placard.
If for any reason you DO NOT meet our driver at the scheduled pick up location PLEASE DO NOT LEAVE THIS AREA until you’ve met him. Please also take note of our telephone numberS Toll free from any phone at Toll free at 800.984.757 or our office at +39310.51.310 or Emergency +39342.125.0889- +39347.0394.094- +39348.6537.001.
Leaving your pick up location without advising by calling our office numbers to help locate your driver will be considered a NO SHOW and will be charged
All our private shore excursions may be customized to best suit individual requests and special interests

ABOUT OUR ENGLISH SPEAKING DRIVER GUIDE:
We inform our clients that in order to ensure top quality service, our drivers are trained to give informative explanations of the local areas you visit .
Yet strict Italian tourist board regulations prohibit chauffeurs from commenting excessively at official tourist sites outside their vehicles. This is agreement with labour union agreements struck with licensed walking tour guides. They can, of course, speak to you from inside the vehicle anywhere organized tourism is in place.

ABOUT OUR ENGLISH SPEAKING OFFICIALLY LICENSED GUIDE:
Licensed Guide are those who are specialized and licensed to guide in one specific city or limited area. Local culture, history and traditions are so different from area to area even from city to city that no single guide can possibly become highly knowledgeable about a whole country or region.
Therefore many local governments, especially in Europe, have chosen to assure the integrity of the local culture by licensing only those guides who have had a formal education and have proved to be knowledgeable and qualified to represent their area or city. Tours conducted by City Guides are often intense and detailed.

PICK UP TIME:
Our rates for Airport “Meet & Greet service” includes a 60 minutes waiting time after the flight has officially landed and parking fees. An extra cost of 25.00 € (euro) per hour will be charged for waiting time for sedan; 30,00 € (euro) for Van and 35.00 € (euro) per hour for other vehicles. 90 minutes of waiting our driver will be free to leave the airport and will be considered a NO SHOW and will be charged.
Our rates for Dock “Meet & Greet service” includes a 30 minutes waiting time after the scheduled pick up time.
An extra cost of 25.00 € (euro) per hour will be charged for waiting time for sedan; 30,00 € (euro) for Van and 35.00 € (euro) per hour for other vehicles. 45 minutes of waiting our driver will be free to leave the airport and will be considered a NO SHOW and will be charged.
If we have arranged for a ride to the airport (or any other destination) and you keep our chauffeur waiting more than 15 minutes our driver will be free to leave the scheduled pick up area and will be considered a NO SHOW and will be charged

LUGGAGE:
Our company and their chauffeurs reserve the right to refuse service to passengers that have excess luggage which could result in the vehicle being unsafe. In this case will be considered a NO SHOW and will be charged. Please be sure to book the appropriate vehicle if you have extra luggage (for example requesting a van instead of a sedan).

EXTRA SERVICE:
Rates may change ONLY if the passengers requests the chauffeur to wait or do extra stops or pick-ups.
We inform our clients that our private tours and excursions length is approximate, in case of the car disposal lasts more than the estimated time, extra hours additional costs will be charged .

CANCELLATION:
All cancellations by our clients are to be made only in writing by email (no texts, no voice mail, no phone calls or 3rd parties) and must be acknowledged by our company in the same manner. The date that the cancellation is received will determine if cancellation fees may apply.
a) No charges for cancellations regarding transfers made at least 2 days (48 hours) or more prior to the date of the service. If pre-payment has been made and the cancellation is made within the terms, the payment will be totally refunded MINUS the Stripe transaction fee.
b) No charges cancellations  (excluding train tickets, entrance fees and whatever need to be purchased in advance) regarding daytrips, city tours and shore excursions made at the least 7 days  prior to the date of the services. In case of services pre-paid a total refund, (minus the Stripe fee) will be made if within the terms of cancellation.
c) No charges cancellations (excluding train tickets, entrance fees and whatever need to be purchased in advance) regarding Multidays Package made at the least 30 days prior to the date of the services. In case of services pre-paid a total refund, (minus the Stripe fee) will be made if within the terms of cancellation.
No charge in case of flight cancellation due to the flight company or in case the ship doesn’t arrive.
office staff we accept VISA/MASTERCARD and AMEX. No extra charge applied.
You will receive an e-mail that we have received your Stripe payment.

For Shore Excursions and Day Trips changes made due to external circumstances or in case of bad weather, the prices are NOT REFUNDABLE.

PAYMENTS:
Payments can be made in the following manners:
1) Payment directly to your driver at the end of each service only cash in Euro currency or in USD Dollars (if you pay USD a 5% commission will be applied).
2) By advance payment via Stripe through the links on our webpages or credit card through our office staff. No extra charge applied. You will receive an e-mail that we have received your Stripe payment.
3) Please print out a copy of pre-payment to show your driver when serviced.
4) We do not accept Credit Card payments as our drivers do not carry portable credit card machines. If necessary he will be happy to help you find a nearby ATM machine to draw money (not on Shared shuttle transfers).

RATES DO NOT INCLUDE:
gratuities (gratuities are at the clients discretion)
Client’s meals , food and beverage, guide service and entrance fees to museums and monuments unless otherwise noted on the programs.

TRANSPORTATION:
Transportation is furnished by licensed insured professional drivers and vehicles only, who are qualified to perform public transportation services all over Europe.

RESPONSABILITY:
Our company does not accept responsibility for any accident regarding theft or damages during the course of our tours.

COMPLAINTS:
If by chance you should have any sort of problem or negative issue regarding any service performed by Rome Limousines you are in full agreement that you will first report the incident to the Rome Limousines management either via e mail at bob@romelimousines.com or by calling one of our office numbers allowing our company the possibility to find a reasonable solution before publishing the issue on travel review sites, travel forums, social networks or on the internet. If negative posts are made without first consulting the Rome Limousines management they will be considered in complete “bad faith” and the person(s) that posts will be liable for any damages that may result by these posts. All negative posts without proof or sufficient evidence will be considered in “bad faith” and legal action can and will be taken.
For any issues or clarifications necessary regarding our Privacy or Terms & Conditions Policy please feel free to contact us via e mail or by calling us directly. It will be our pleasure to discuss any issue with you before placing your reservation.
If you book with the Rome Limousines Company you confirm that you have read and accepted the conditions before placing your reservation.

SURCHARGES:
add 15€ to your rate for local transfer in Rome on December 25th, 26th, January 1st and Easter Sunday
add 15€ to your rate if you request an English speaking driver (only local transfers)
add 50€ to your rate if you request an English speaking driver (only long distance transfers).
add 10% to the rate for long distance transfers between 7 pm and 7 am.
add 50€ to the rate for long distance transfers on December 25th, 26th, January 1st and Easter Sunday.
add 10€ to the rate for all local transfers between 7 pm and 7 am.
add 15€ to the rate for transfers to/from Civitavecchia between 7pm and 7am.
add 10€ to the Baby seat on board (each)
add 10€ to the rate for every extra stop

Important notes about meals-cafes-shopping or other:
Rome Limousines Company can not be held responsible and declines any responsibility of service or charges made by restaurants, cafes, souvenir stores or shops of any kind that you have chosen or have been suggested by third parties while being transferred or while on one of our tour and excursion.
It is your responsibility to view the list/ menu of products, food, drinks or other to be ordered. If the list with prices or menu are not available you
should then ask for the prices directly to the person who is serving you and pay for what you’ve requested and received.
If there is a complaint to be made of any kind it is to be done immediately to the waiter or owner of the souvenir store, restaurant, cafe or any other
sort of shop involved.

DISCLAIMER:

The material contained on our site has been prepared for informational purposes only and is not to be considered as travel advice. Transmission of the information is not intended to create nor does receipt constitute a contractual relationship. While we have attempted to maintain the information as accurate as possible, it could contain errors or omissions for which we disclaim liability.

Rome Limousines
www.bobslimos.com
www.romelimousines.com
bob@romelimousines.com

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